Refund Policy

Refunds are processed in accordance with the cancellation policy applicable to your booking. Refunds for cancelled bookings are calculated based on the cancellation fees outlined in your booking conditions.

Approved refunds are typically processed within 14 business days. Refunds are returned to the original payment method used for the booking.

If only part of a booking is cancelled (e.g., one traveller in a group), partial refunds may apply subject to supplier terms. The refund amount depends on the supplier's ability to reprice the remaining booking.

Refunds from suppliers (airlines, hotels) are subject to their own processing times and policies. We will process refunds to you as soon as we receive them from suppliers.

In some cases, a credit note may be offered instead of a cash refund. Credit notes are valid for 12 months and can be used towards future travel bookings with Bulatime.

Visa fees, travel insurance premiums, and some third-party services are typically non-refundable once processed. These will be clearly identified in your booking documentation.